At Silly Duck, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product or request a refund. Please read our Returns & Refunds Policy carefully to understand your rights and options.

1. Returns

1.1 Eligibility:

We accept returns on unused and unopened products within 14 days of the purchase date.

To be eligible for a return, the item must be in its original packaging and condition.

1.2 Process:

To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization.

Once authorized, please securely package the item and include a copy of your original receipt or proof of purchase.

Send the item back to us at [return address]. Customers are responsible for return shipping costs.

1.3 Inspection & Refund:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

If the return is approved, we will issue a refund to your original payment method within [X] business days.

2. Refunds

2.1 Eligibility:

Refunds are only available for defective or damaged products, or if the wrong item was sent.

Please inspect your order upon receipt and contact us immediately if there are any issues.

2.2 Process:

To request a refund, please contact our customer service team within 7 days of receiving the product, providing details and photographic evidence if applicable.

Our team will assess your request and provide further instructions on how to proceed.

2.3 Resolution:

If your refund request is approved, we will process the refund to your original payment method within [X] business days.

In some cases, we may offer a replacement product instead of a refund, depending on availability and customer preference.

3. Exclusions

3.1 Non-Returnable Items:

Due to health and safety regulations, we cannot accept returns or issue refunds on opened or consumed products unless they are defective or damaged.

3.2 Final Sale Items:

Certain items may be marked as final sale and are not eligible for return or refund unless they are defective or damaged upon receipt.

4. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy, please don't hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your Silly Duck experience is delightful from start to finish.

Note: Silly Duck reserves the right to amend or update this policy at any time without prior notice. Please refer to our website or contact customer service for the most current information.