At Silly Duck Bubble Tea, we are committed to providing you with a delightful experience. If for any reason you are not satisfied with your purchase, we are here to assist you with returns and refunds in accordance with the policy below:

1. Eligibility for Returns and Refunds

• Beverages and Food Items:
  Due to the perishable nature of our products, we do not accept returns on beverages or food items. However, if there is an issue with the quality or preparation of your order, please contact us immediately.
• Merchandise:
  Non-perishable items, such as merchandise, may be returned within 14 days of purchase, provided they are unused, unopened, and in their original packaging. Proof of purchase is required.

2. Reporting an Issue

If you experience a problem with your order (e.g., incorrect item, damaged product, or quality concerns), please reach out to us within 2 hours of receiving your order. Provide the following details:

• Order number
• Description of the issue
• Photo evidence (if applicable)

Contact us via email at [Insert Email Address] or visit the store where the purchase was made.

3. Refund Process

• For Beverages and Food Items:
  If your concern is validated, we will offer one of the following resolutions:
• For Merchandise:
  Approved returns will be refunded to the original payment method within 7-10 business days after receipt and inspection of the returned item.

4. Exceptions

We reserve the right to refuse returns or refunds in cases of:

• Misuse or mishandling of products by the customer
• Deliberate attempts to misuse this policy
• Requests made outside the specified time frames

5. Changes to This Policy

Silly Duck Bubble Tea reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting to our website or in-store.

Thank you for choosing Silly Duck Bubble Tea. Your satisfaction is our priority, and we look forward to serving you again!